White leather and grey low top sneakers

In the case of an exchange :At N'go, if your pair doesn't suit you, you have 30 days from receipt to request an exchange or credit note. If you prefer a refund, you can request one within 14 days. Simply make your return here: https://app.fastoche.co/app?shop=ngo-shoes&view=home

There are three types of returns:

• Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.
• Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.
• Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

Returns for exchange or credit are free of charge in metropolitan France.

A deduction of 9€ is made on returns for refund. This charge corresponds to a contribution towards logistics costs.

Outside metropolitan France, returns are charged at 12€ for Europe and 15€ for the rest of the world.

Metropolitan France from €80:

- Mondial relay within 3 to 6 working days: free delivery

- GLS Domicile within 2 to 4 working days: free delivery

- Colissimo Domicile within 3 to 4 working days: €9

- Colissimo Relais within 2 to 4 working days: €5

- Chronopost Express within 1 to 2 working days: €10

Metropolitan France under 80€ :

- Mondial relay within 3 to 6 working days: 2€99

- GLS Domicile within 2 to 4 working days: 4€99

- Colissimo Domicile within 3 to 4 working days: €9

- Colissimo Relais within 2 to 4 working days: €5

- Chronopost Express within 1 to 2 working days: €10

Outside metropolitan France, delivery costs range from €5 to €15 including tax, depending on the destination country.

For countries outside the European Union, customs duties may apply. These are at your expense and will be charged to you upon delivery of your parcel by the local customs office.

Our sneakers (Saigon, Ho tay and Hue) are made in Vietnam at Dai Luc Dong Nai, a workshop audited and certified to guarantee good working and safety conditions for employees, fair pay and decent working hours. For the Mai Chau model, the sneakers are made at NVS.

Each year, we donate 2% of our turnover to the NGO Sao Bien for the construction of primary and elementary schools in remote, marginalized and often difficult to access areas of Vietnam.

For example, for the purchase of a trainer at 100€, 2€ is donated to the association. 

On average, 1 pair of N'go manufactured and sold is equivalent to 15.6 kg of CO2, or the equivalent of 78 km by car or 8671 km by TGV.

Our company is B Corp and SloWeAre certified.

B Corp is a certification that assesses the overall impact of N'go and goes beyond the raw material supply chain. By answering around 200 questions, we are evaluated on issues such as working conditions and wages, choice of suppliers, open information to our community, environment and corporate governance. It is therefore a global certification of our business management.

SloWeAre is the French label for ethical and responsible fashion. It aims to guarantee to consumers that the audited brand respects a number of ethical principles such as good working conditions for the manufacturers; that the materials used are chosen responsibly; that the brand is committed to safeguarding traditional know-how while guaranteeing cultural non-appropriation etc.

The greenhouse gas footprint is expressed in kilograms of CO₂ equivalent, and was calculated using the methodology and data of ADEME (Agence de la transition écologique).

Source: ADEME's Impact Base version 2.0 and bibliography resources.

Methodology: Simplified life cycle assessment based on ADEME BPX 30-323 technical base.

Scope: entire product lifecycle: materials, fabric manufacture, garments, accessories, transport, packaging, use, end-of-life.

Margin of error: The calculation method is a simplified life-cycle analysis, intended as a decision-making aid by highlighting action levers and major environmental impact items. The average uncertainty rate for a life-cycle analysis is 25%, with uncertainty linked to the data collected and to emission factors (greenhouse gas emissions per kg of process).

Tool: Calculations are made automatically by a platform developed by La Belle Empreinte, for which the greenhouse gas and freshwater eutrophication indicators have been certified by an ADEME delegate.