If you are unsure of your shoe size, we recommend you use our size recommendation tool. To do this, click on "Size Guide" (at the top of the page), indicate the length of your foot (in mm) and our system will suggest the ideal size for your foot.

It's hard to say, the life span of our shoes depends on your use, daily or not, and on the maintenance of these shoes (machine washing, use of a waterproofing product, etc.).

To follow our maintenance advice, go to the product sheet of the model you are using, tab "Maintenance". 

Our sneakers are made in Vietnam at Dai Luc Dong Nai, a workshop audited and certified to ensure good working conditions and safety of employees, fair pay and decent working hours.

Before using our suede, textile or canvas sneakers for the first time, we advise you to protect your N'go with a waterproofing spray adapted to this type of textile and to repeat this operation every 4 to 6 months.

As our shoes are partially hand-woven, they are not suitable for machine washing. This could damage the materials and cause the colors to fade.

To eliminate stains, opt for hand washing with cold water and soap. A little tip from grandma, to wash the outer sole, we recommend you use toothpaste. 

In case of stock shortage, do not hesitate to send us an email to the following address: sav@ngo-shoes.com

We will be able to indicate you a date of restocking or to advise you another model. 

Of course, unless you have already received an email confirming the shipment of your package.

If you wish to modify your order, contact us quickly on sav@ngo-shoes.com after the validation of your order. We will let you know if it is still possible or not. 

You have changed your mind? You have 14 days from the reception of your order to retract and be refund, without having to justify your reasons nor to pay penalties, except for the return costs which remain at your charge.

To do this, fill out the return form attached to your order, or accessible on https://ngo-shoes.com/fr/content/1-livraison, specifying the item to be refunded. Then access your customer area on our website https://ngo-shoes.com to download the return label to be stuck on the packaging, remembering to attach the return form!

Finally, drop off the package at any post office. We will refund you as soon as we receive and validate your return, deducting 7‚ā¨ for return shipping.

Two solutions are available to you:

- You can find your invoice from your mailbox. It is sent by email following the validation of your order.

- You can also download your invoice from the My Account area at this address: https://ngo-shoes.com/mon-compte

You can find your order number :

- in the email that was sent to you following the validation of your order

- in your My account > My orders 

METROPOLITAN FRANCE

1. Delivery at home or point relay by Colissimo: offered from 75‚ā¨ - Order received in 3 to 4 working days.

2. Delivery to a relay point by DPD : 5‚ā¨ - Order received in 2 to 3 working days.

3. Express Chronopost home delivery: 10‚ā¨ - Order received in 1 to 2 working days.

EUROPE / DROM / REST OF THE WORLD : refer to our page " delivery & return ".

Yes, we deliver worldwide.

For a delivery abroad please refer to our page https://ngo-shoes.com/fr/content/1-livraison

Good to know : for countries outside the European Union, it is possible that customs fees are applied. They are at your charge and will be asked to you at the delivery of your parcel by the customs office of the country.

An email is sent at each new stage of processing of your order: shipping, shipped and delivered.

Once the order is shipped, a tracking number is sent to you by email to follow the arrival of your package. 

If you do not have any news of your package, please check first if the email did not get lost in your spam.

If this is not the case, we invite you to contact us at the following address: sav@ngo-shoes.com

Yes, you have 30 days from the reception of your order to return the pair to be exchanged. In addition, the return and reshipment costs are at our charge (for metropolitan France).

For metropolitan France:

You just have to fill in the return form available on https://ngo-shoes.com/fr/content/1-livraison indicating the desired exchange.

Then access your customer area on our website https://ngo-shoes.com to download the return label to stick on the packaging. Do not forget to attach the return form before closing your package!

Finally, drop off the package at any post office. It's convenient!

Once we have received and verified the good condition of your products, we will send you the exchange product(s). An email confirming shipment with the tracking code of the new package will then be sent to you.

Outside France:

Don't panic, you have 30 days from the receipt of your order to return the pair to be exchanged. For an exchange, the return costs are at your charge. Fill in the return form available on https://ngo-shoes.com/fr/content/1-livraison indicating the desired exchange, and put it in the packaging. Thank you for returning your package to us at the address indicated at the bottom of this page.

Once we have received and verified the good condition of your products, we will send you the exchange product(s). A shipping confirmation email with the tracking code of the new package will then be sent to you. For any question, please send an email to sav@ngo-shoes.com

For metropolitan France :

You have changed your mind? You have 14 days from the reception of your order to retract and to be refunded, without having to justify your reasons or to pay penalties, except for the return costs which remain at your charge.

To do this, fill out the return form attached to your order, or accessible on https://ngo-shoes.com/fr/content/1-livraison, specifying the item to be refunded. Then access your customer area on our website https://ngo-shoes.com to download the return label to be stuck on the packaging, remembering to attach the return form!

Finally, drop off the package at any post office. We will reimburse you as soon as we receive and validate your return, deducting 7‚ā¨ for return shipping.

Outside metropolitan France:

You then have 14 days from the receipt of your order to retract and be reimbursed, without having to justify your reasons or pay penalties, except for the return costs which remain at your charge.

Again, simply fill out the return form attached to your order, or accessible on https://ngo-shoes.com/fr/content/1-livraison, specifying the item to be refunded, and slip it into the packaging.

Then return your package to the following address:

N'go Shoes

10 allée du port Maillard

44000 Nantes

France

Once we have received and verified the good condition of your products, we will refund you. An email of confirmation of refund will be sent to you. For any question, please send an email to sav@ngo-shoes.com

If you have any problems downloading your return label, please send us an email at sav@ngo-shoes.com.

Good to know: the return label can only be generated once. 

If your return form was not included in your initial package (we are human, this can happen unfortunately), you just have to download it on your customer account, under "Delivery", accessible here: https://ngo-shoes.com/fr/content/1-livraison

If however you do not find the access to our form, you just have to contact us at sav@ngo-shoes.com and we will send it to you.

In metropolitan France, shipping costs are free for an exchange only. On the other hand, they are at your expense for a refund.

Outside of France, shipping costs are at your expense.

In the case of an exchange :

Don't panic, you have 30 days from the receipt of your order to return the pair to be exchanged. For an exchange, the return costs are at your charge. Fill in the return form attached to your order, or accessible on https://ngo-shoes.com/fr/content/1-livraison indicating the desired exchange, and put it in the packaging.

Then return your package to the following address:

N'go Shoes

10 allée du port Maillard

44000 Nantes

France

Once we have received and verified the good condition of your products, we will send you the exchange product(s). An email confirming shipment with the tracking code of the new package will then be sent to you. For any question, please send an email to sav@ngo-shoes.com

In the case of a refund:

You then have 14 days from the receipt of your order to retract and be refunded, without having to justify your reasons or pay penalties, except for the return shipping costs which remain at your charge.

Again, simply fill out the return form attached to your order, or accessible on https://ngo-shoes.com/fr/content/1-livraison specifying the item to be refunded, and slip it into the carton. Thank you for returning your package to us at the address indicated at the bottom of this page. We will refund you as soon as we receive and validate your return, except for the shipping costs paid when you ordered, which are not refundable.

Once we have received and verified the good condition of your products, we will refund you. An email confirming the refund will be sent to you. For any question, please send an email to sav@ngo-shoes.com

Yes, it is possible to make several exchanges.

You have 30 days from the reception of your order to return the pair(s) to be exchanged.

The return and reshipment costs are at our charge (for metropolitan France only). 

To know the reason of the refusal of payment, contact us by e-mail at the following address: sav@ngo-shoes.com or contact your bank. 

Two solutions are available to you:

- You can find your invoice from your mailbox. It is sent by email following the validation of your order.

- You can also download your invoice from the My Account area at this address: https://ngo-shoes.com/mon-compte

Two solutions are available to you:

- Payment by credit card, thanks to our partner Payplug

- Paypal payment (requires the creation of an account) 

The gift card comes with a code. This code is to be used during the last step of order validation: click on "You have a code", enter your code and validate.

If an error is displayed, please contact us at the following address: sav@ngo-shoes.com

Please check if the email address used is the one used when you created your account

In case of forgotten password, please click on "Forgotten password": a new password will be sent to you by email, at the address used when you created your account.

If the problem persists, please contact us at the following address: sav@ngo-shoes.com

You can find all your orders in your customer area: My account > My orders

If this is not the case, please write to us at the following address sav@ngo-shoes.com

Yes, you can find our sneakers in more than 200 retail stores around the world.

The list of our retail stores can be found here: https://ngo-shoes.com/fr/content/11-ou-trouver-nos-distributeurs

In Vietnamese, N'go has many meanings depending on the accent chosen and its position, such as "cereal" or "alley". However, for our brand, we chose to write it without accent: its consonance both Vietnamese and English-speaking is the reflection of our dynamics! And go for social sneakers ! 

Our logo is a pictographic representation of the mountain based on a classic weaving technique.

N'go is a brand of fair trade sneakers that supports the traditional know-how of Vietnamese craftswomen from ethnic minorities and finances the construction of schools in marginalized villages in North Vietnam.

N'go offers fair trade sneakers made according to a traditional know-how in Vietnam, by craftswomen from an ethnic minority. These women with their unique know-how weave traditional and colorful patterns by hand that are found on the sides of the sneakers, a detail that is both original and identifiable.

The models are named after iconic places in Vietnam, echoed in the color and design of the weaving. A presentation of each of these places is available on the product sheets and on the packaging.

The promotion of local know-how is also a direct and indirect support for the economy: N'go subsidizes the construction of schools through the #NGOFOREDUCATION program, in association with the NGO "Sao Bien" to which it pays 2% of its turnover.

Sao Bien organizes and coordinates the construction of schools in villages in the most marginalized regions of Vietnam where access to education is difficult. Since launching in 2017, the brand has helped fund 4 schools and enroll 250 children.

N'go subsidizes the construction of schools through the #NGOFOREDUCATION program, in association with the NGO "Sao Bien" to which it pays 2% of its turnover.

Sao Bien organizes and coordinates the construction of schools in villages in the most marginalized regions of Vietnam. Since the launch in 2017, the brand has contributed to the funding of 4 schools and the education of 250 children.

To send back your old N'go, contact us on sav@ngo-shoes.com with the subject "N'go Second Life" and we will provide you with a pre-stamped shipping label. 

Our mission ? Prolong the life of your N'go. By maintaining and repairing them, they will find a new owner. If the returned N'go are too damaged to be given to an association, then the different materials will be recycled by our partners.

This way, we try to reduce the number of discarded shoes. In France, more than 600 000 tons of clothes are thrown away every year.

To encourage you to return your used N'go shoes, you will receive a 10‚ā¨ voucher valid for 1 year on our website and with no minimum order.

Once the pair is received, we will send you an email with the voucher created especially for you. Program valid only from Metropolitan France.

In this case, send us your question to sav@ngo-shoes.com, our customer service will answer you within 48 hours.