FAQ


What's the sizing of the shoes ?

They size small so if you are between two sizes, we advise you to choose the one above.

For each of our models, the size guide is available on the product sheet.

If the size is not suitable, will it be possible to exchange?

You have 30 days to return your order to us. For the return to be accepted, the pair must be new, not have been worn and only tried indoors on a clean surface, be in its original packaging in full, and the shoe box must be returned in a carton.

If the size is not suitable, you can return your order to us and we will proceed to the exchange. For a size exchange, the return costs are offered in mainland France only.

More info on the "Deliveries & Returns" page.

Can we get a refund?

You have 30 days to return your order to us. For the return to be accepted, the pair must be new, not have been worn and only tried indoors on a clean surface, be in its original packaging in full, and the shoe box must be returned in a carton.

For a refund, the return costs are the responsibility of the customer.

More info on the "Deliveries & Returns" page.

What materials are your shoes made of?

The shoes in our canvas collection are made of cotton canvas.
The outsole is made of rubber.
Including in the glue used, no component coming from an animal found in all the models of our canvas collection, these models are 100% VEGAN.

The shoes in our leather collection are made of animal leather, with chrome-free tanning, from Argentina.
The outsole is made of rubber.

Compared to chrome tanning, usually used, chrome-free tanning is less harmful to the environment and the health of tanners, producers and users.

What are you care tips?

Before the first use, we advise you to protect your N'go with a waterproofing spray adapted to the fabrics and to repeat this operation regularly.

As our shoes are partially hand woven, they are not suitable for machine washing. This could damage the materials and cause the colors to fade.

To remove stains, opt for hand washing with cold water and soap. Little advice from grandmother, to wash the outsole, we recommend using toothpaste.

Why is it called N'go?

In Vietnamese, N'go has many meanings depending on the chosen accent and its position, such as cereal or alley. On the other hand, for our brand, we chose to write it without accent: its consonance both Vietnamese and English speaking is a reflection of our dynamic! And go for social sneakers! #Ngoforeducation

What does your logo represent?

Our logo refers to our products: the red circle, the yellow line, and the font of writing are loans to the laces of our sneakers!