Delivery

You will be notified by e-mail as soon as your package is shipped, along with the tracking number of the package.

In metropolitan France, shipping is free for exchanges only. For refunds, shipping costs are €9. Outside metropolitan France, shipping costs are your responsibility.

There are three types of returns:

Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.

Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.

Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

For Christmas, returns are accepted until January 31.

We ask you to return us, in a single package, the products in their new condition and in their original packaging (shoe box, second pair of laces, do paper, labels,...). For the return to be accepted, the pair must be new, not dirty, not worn and only tried on inside on a clean surface, be in its complete original packaging, and the shoe box must be returned in a box.

In the case of an exchange :At N'go, if your pair doesn't suit you, you have 30 days from receipt to request an exchange or credit note. If you prefer a refund, you can request one within 14 days. Simply make your return here: https://app.fastoche.co/app?shop=ngo-shoes&view=home

There are three types of returns:

• Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.
• Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.
• Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

Returns for exchange or credit are free of charge in metropolitan France.

A deduction of 9€ is made on returns for refund. This charge corresponds to a contribution towards logistics costs.

Outside metropolitan France, returns are charged at 12€ for Europe and 15€ for the rest of the world.

In the case of an exchange :At N'go, if your pair doesn't suit you, you have 30 days from receipt to request an exchange or credit note. If you prefer a refund, you can request one within 14 days. Simply make your return here: https://app.fastoche.co/app?shop=ngo-shoes&view=home

There are three types of returns:

• Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.
• Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.
• Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

Returns for exchange or credit are free of charge in metropolitan France.

A deduction of 9€ is made on returns for refund. This charge corresponds to a contribution towards logistics costs.

Outside metropolitan France, returns are charged at 12€ for Europe and 15€ for the rest of the world.

In the case of an exchange :At N'go, if your pair doesn't suit you, you have 30 days from receipt to request an exchange or credit note. If you prefer a refund, you can request one within 14 days. Simply make your return here: https://app.fastoche.co/app?shop=ngo-shoes&view=home

There are three types of returns:

• Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.
• Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.
• Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

Returns for exchange or credit are free of charge in metropolitan France.

A deduction of 9€ is made on returns for refund. This charge corresponds to a contribution towards logistics costs.

Outside metropolitan France, returns are charged at 12€ for Europe and 15€ for the rest of the world.

In the case of an exchange :At N'go, if your pair doesn't suit you, you have 30 days from receipt to request an exchange or credit note. If you prefer a refund, you can request one within 14 days. Simply make your return here: https://app.fastoche.co/app?shop=ngo-shoes&view=home

There are three types of returns:

• Exchange: the size doesn't fit? Return your pair and we'll send you back the size you want, subject to availability.
• Credit note: Not what you're looking for? Want to postpone your purchase? Take advantage of a credit valid on our e-boutique for the value of the returned products, credited by an additional 10%.
• Refunds: changed your mind? We'll refund you directly to your credit card or Paypal account.

Returns for exchange or credit are free of charge in metropolitan France.

A deduction of 9€ is made on returns for refund. This charge corresponds to a contribution towards logistics costs.

Outside metropolitan France, returns are charged at 12€ for Europe and 15€ for the rest of the world.

The error is human! In case of defect or error of packing of our fact, you have 14 days as from the reception of your order to return your parcel to us. Obviously, the return costs are at our charge. All you have to do is contact us at sav@ngo-shoes.com and explain the situation and attach a photo of the defective item. We will be there to find a solution and send you a return label.

If you would like to make a guest-account return, please contact our after-sales service at sav@ngo-shoes.com.