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Delivery, Returns & Exchanges
What are the delivery methods offered?
We offer the point of withdrawal and delivery to your home without signature.
How to track the routing of your orders?
You will be notified by e-mail as soon as your package is shipped, accompanied by
tracking number of the package.
How much are the delivery costs?
In mainland France, we offer delivery and return postage.
Excluding metropolitan France, delivery and forwarding costs range from € 5 including tax to
25 € TTC depending on the country of destination.
How much are the return costs?
In mainland France, shipping costs are your responsibility.
Outside mainland France, shipping costs are also your responsibility.
What are the conditions of return?
You have the possibility to exchange the product (s) bought by another model of
the same value, subject to the limit of available stocks, within 14 days
days after receiving your order.
How to condition the products to return?
We ask you to return in a single package the products in their state
Original and complete (shoe box, cotton bag, accessories, labels
of origin, ...). To be exchanged, the pair must be new, ie it must not have been worn, just tried indoors.
How to proceed to an exchange?
To return your order, go to your account and follow these steps:
You can follow the progress of your return in the heading "return goods" on your account. Once the receipt and verification by us of the good condition of your products, we
you will ship the exchange product (s). A confirmation email with the tracking code will be sent to you.
To which address to return the order?
Packages will be returned to the following address:
RETOUR N'GO SHOES
14 ALLEE DES 5 CONTINENTS